Shipping policy

SHIPPING POLICY

Effective Date: August 5, 2026

Thank you for shopping with OUT OF CONTROL Apparel. This Shipping Policy explains how orders are processed, shipped, and delivered when you make a purchase through ocapparel.store. By placing an order with us, you agree to the terms outlined below.

1. Shipping Locations

OUT OF CONTROL Apparel currently ships within the United States only.

At this time, we do not offer international shipping. Orders requesting shipment outside of the United States will be canceled and refunded.

We reserve the right to modify our shipping destinations at any time without prior notice.

2. Order Processing

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Most in-stock orders are processed within 2–5 business days after payment has been successfully authorized.

Processing time refers to the period required to:

  • Verify payment

  • Confirm inventory

  • Prepare your order

  • Package your products

  • Transfer your shipment to the carrier

Processing time does not include shipping transit time.

During periods of increased order volume—including product launches, holidays, promotional events, or limited releases—processing times may be extended.

3. Pre-Orders

Some products may be sold on a pre-order basis.

By purchasing a pre-order item, you acknowledge that:

  • The product is not immediately available for shipment.

  • Estimated shipping dates are approximate and subject to change.

  • Production timelines may be affected by manufacturing schedules, supplier delays, quality inspections, or other unforeseen circumstances.

  • Shipping estimates are not guaranteed.

If your order contains both pre-order and in-stock products, your order may be held until all items are available unless otherwise stated on the product page.

We appreciate your patience and will make reasonable efforts to provide updates regarding significant production delays.

4. Shipping Methods

Orders are shipped using carriers selected by OUT OF CONTROL Apparel, which may include:

  • USPS

  • UPS

  • FedEx

  • Other reputable shipping providers

The carrier used for your order will depend on factors such as destination, package size, shipping speed, and availability.

We reserve the right to change carriers without notice.

5. Shipping Rates

Shipping charges are calculated at checkout based on:

  • Package weight

  • Package dimensions

  • Shipping destination

  • Selected shipping service

Any available free shipping promotions will be clearly displayed on our website and are subject to their stated terms and conditions.

Shipping rates are subject to change without notice.

6. Delivery Estimates

Estimated delivery times begin after your order has been processed and shipped.

While delivery estimates vary by destination and carrier, most domestic shipments arrive within 3–7 business days after shipment.

These estimates are provided for convenience only and are not guaranteed.

Actual delivery times may be affected by:

  • Weather conditions

  • Carrier delays

  • High shipping volume

  • Mechanical failures

  • Natural disasters

  • Government actions

  • Other events beyond our reasonable control

OUT OF CONTROL Apparel is not liable for shipping delays caused by third-party carriers.

7. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates are provided directly by the shipping carrier.

Please allow up to 24 hours after shipment for tracking information to become available.

If you do not receive your shipping confirmation within a reasonable period after shipment, please contact us at support@ocapparel.store

8. Shipping Address Accuracy

Customers are solely responsible for providing complete and accurate shipping information during checkout.

Please carefully review your shipping address before submitting your order.

OUT OF CONTROL Apparel is not responsible for orders delivered to an incorrect address provided by the customer.

If an order has not yet entered fulfillment, we may be able to update the shipping address upon request. However, address changes cannot be guaranteed once processing has begun.

9. Returned Packages

Packages may be returned to us by the carrier for reasons including:

  • Incorrect address

  • Incomplete address

  • Undeliverable location

  • Refused delivery

  • Failure to claim the package

If a package is returned under these circumstances, we may contact you to arrange reshipment.

Customers may be responsible for additional shipping charges before the order can be shipped again.

If you request a refund instead of reshipment, original shipping costs and any return shipping fees charged to us may be deducted from your refund where permitted by law.

10. Lost or Stolen Packages

Once a package has been marked Delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

OUT OF CONTROL Apparel is not responsible for:

  • Stolen packages

  • Missing packages after confirmed delivery

  • Packages delivered to the address provided during checkout

  • Mail theft

  • Delivery to apartment mailrooms or parcel lockers

If you believe your package has been lost or stolen, we recommend:

  • Checking around your property.

  • Contacting household members or neighbors.

  • Contacting the shipping carrier.

  • Filing a claim with the carrier if applicable.

We will cooperate with carrier investigations when reasonably requested.

11. Delayed Deliveries

Shipping carriers occasionally experience delays that are beyond our control.

Delays may result from:

  • Severe weather

  • Transportation disruptions

  • Labor shortages

  • Carrier operational issues

  • Peak holiday seasons

  • Natural disasters

  • Security inspections

OUT OF CONTROL Apparel cannot guarantee delivery dates and is not liable for losses resulting from shipping delays outside of our control.

12. Damaged Shipments

If your package arrives visibly damaged, please:

  1. Take photographs of the package before opening it.

  2. Photograph any damaged products.

  3. Contact us within 7 days of delivery at support@ocapparel.store

Please include:

  • Your order number

  • Photos of the package

  • Photos of the damaged item(s)

  • A brief description of the issue

After reviewing your claim, we may offer a replacement, refund, or other appropriate resolution at our discretion.

13. Order Refusal

OUT OF CONTROL Apparel reserves the right to refuse or cancel any shipment before dispatch for reasons including, but not limited to:

  • Payment issues

  • Fraud prevention

  • Inventory shortages

  • Pricing errors

  • Violation of our Terms of Service

If payment has already been processed, an eligible refund will be issued to your original payment method.

14. Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting to ocapparel.store.

The version of this Shipping Policy in effect at the time your order is placed will generally apply to that purchase unless otherwise required by applicable law.

15. Contact Information

If you have any questions regarding shipping, delivery, tracking, or this Shipping Policy, please contact us:

OUT OF CONTROL Apparel
Website: ocapparel.store
Customer Support: support@ocapparel.store

By placing an order through ocapparel.store, you acknowledge that you have read, understood, and agree to this Shipping Policy.