Refund policy

Return & Refund Policy

Effective Date: August 4, 2026

Thank you for shopping with OUT OF CONTROL Apparel. We take pride in creating premium apparel and want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully before placing an order.

1. Overview

This Return & Refund Policy applies to all purchases made through ocapparel.store and governs the conditions under which returns, refunds, and related requests are accepted by OUT OF CONTROL Apparel ("we," "our," or "us").

By purchasing from our store, you agree to the terms outlined in this policy.

2. Return Eligibility

We accept returns on eligible items within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unworn

  • Be unwashed

  • Be in its original condition

  • Include all original tags and packaging when applicable

  • Be free of stains, odors, pet hair, excessive lint, or any signs of wear

Items that do not meet these requirements may be rejected and returned to the customer at the customer's expense.

3. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Digital products or downloadable content

  • Items marked as final sale at the time of purchase

  • Products that have been worn, washed, altered, or damaged after delivery

  • Items returned without prior approval from our support team

  • Items returned more than 30 days after delivery

Important: Limited drops and special collections sold by OUT OF CONTROL Apparel are not automatically final sale unless specifically stated on the product page.

4. No Exchanges

OUT OF CONTROL Apparel does not offer exchanges.

If you would like a different size, color, or product, you must:

  1. Return the eligible item for a refund (if approved), and

  2. Place a new order for the desired item.

We cannot hold inventory while a return is being processed.

5. Pre-Order Items

We offer pre-order products for certain releases.

Because pre-order items are produced or prepared in advance, please note:

  • Estimated shipping dates are not guaranteed

  • Production and fulfillment delays may occur

  • Pre-order items may take longer to arrive than standard orders

Pre-order items may be returned after they have been delivered, provided they meet all eligibility requirements in this policy.

Pre-orders cannot be canceled once production or fulfillment has begun.

6. How to Request a Return

To start a return, contact us at:

support@outofcontrolapparel.com

Please include:

  • Your full name

  • Order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos if the item is damaged or incorrect

Our support team will review your request and provide return instructions if your return is approved.

Do not send items back without contacting us first, as unauthorized returns may not be accepted.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping,

  • Defective due to a manufacturing issue, or

  • Incorrect (wrong item, size, or color sent),

please contact us within 7 days of delivery.

Include clear photos showing:

  • The issue,

  • The packaging, and

  • The shipping label if possible.

If we determine that the item is defective or that we made an error, we will, at our discretion:

  • Issue a full refund,

  • Provide a replacement (if available), or

  • Offer store credit.

Normal variations in printing, embroidery, distressing, fabric texture, washing effects, or slight color differences caused by lighting or screen settings are not considered defects.

8. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged,

  • The item is defective, or

  • We shipped the wrong item.

We recommend using a trackable shipping service and purchasing shipping insurance if desired. OUT OF CONTROL Apparel is not responsible for returns that are lost, stolen, or damaged in transit back to us.

Shipping charges paid on the original order are non-refundable, except where required by law.

9. Inspection Process

Once your return is received, it will be inspected to verify that it meets the conditions outlined in this policy.

Inspection may include checking for:

  • Signs of wear,

  • Washing or laundering,

  • Odors,

  • Missing tags,

  • Fabric damage,

  • Alterations, or

  • Other conditions that make the item ineligible for resale.

We reserve the right to deny any return that does not comply with this policy.

10. Refunds

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Please allow:

  • 3–5 business days for us to process the approved return after inspection, and

  • 5–10 business days for your bank or payment provider to post the refund to your account.

Depending on your financial institution, processing times may vary.

You will receive an email confirmation once the refund has been issued.

11. Partial Refunds

In certain situations, we may issue a partial refund if:

  • The item is returned with minor damage not caused by us,

  • Original packaging is missing, or

  • The item shows signs of handling that reduce its resale value.

If a partial refund is issued, we will notify you with an explanation.

12. Refused Deliveries & Returned Packages

If a package is:

  • Refused by the customer,

  • Returned due to an incorrect or incomplete address provided by the customer,

  • Unclaimed from the carrier, or

  • Returned because delivery could not be completed,

we may deduct any shipping and return-to-sender fees from the refund amount.

Customers are responsible for ensuring that all shipping information is accurate before completing checkout.

13. Lost or Stolen Packages

Once an order has been marked delivered by the shipping carrier, responsibility for the package transfers to the customer.

OUT OF CONTROL Apparel is not responsible for packages that are:

  • Lost after confirmed delivery,

  • Stolen from a residence, apartment, mailbox, or other delivery location, or

  • Delivered to the address provided by the customer but not received by the customer.

If you believe your package was stolen, please contact the shipping carrier directly and file a claim if applicable.

14. Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact support@outofcontrolapparel.com before initiating a chargeback or payment dispute.

Filing a fraudulent or abusive chargeback may result in:

  • Suspension of future orders,

  • Refusal of service, and

  • Submission of documentation to the payment processor demonstrating fulfillment and delivery.

We reserve all rights to contest unjustified chargebacks.

15. Holiday & High-Demand Periods

During product launches, holidays, and other high-volume periods, processing times for returns and refunds may be longer than usual.

We appreciate your patience and will make reasonable efforts to process all requests as quickly as possible.

16. Policy Changes

OUT OF CONTROL Apparel reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes will become effective immediately upon posting on ocapparel.store. The version in effect at the time of your purchase will generally apply to that purchase unless otherwise required by law.

17. Contact Information

If you have any questions regarding returns, refunds, damaged items, or this policy, please contact us:

OUT OF CONTROL Apparel
Website: ocapparel.store
Email: support@ocapparel.store

By purchasing from OUT OF CONTROL Apparel, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.