Contact information

CONTACT INFORMATION

Effective Date: August 5, 2026

At OUT OF CONTROL Apparel, we're committed to providing quality customer service. If you have questions about your order, our products, or our policies, we're here to help.

Customer Support

For all customer service inquiries, please contact us at:

Email: support@ocapparel.store

We strive to respond to all inquiries as quickly as possible.

Support Hours

Our customer support team is available during the following business hours:

Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)

We are closed on:

  • Saturdays

  • Sundays

  • U.S. Federal Holidays

Messages received outside of business hours will be answered as soon as possible on the next business day.

Response Times

We aim to respond to most emails within:

  • 24–48 business hours

Response times may be longer during:

  • Product launches

  • Limited releases

  • Holiday seasons

  • Sales and promotional events

  • High order volume

We appreciate your patience during these periods.

Order Support

Please contact us if you need assistance with:

  • Order status

  • Shipping updates

  • Tracking information

  • Damaged or defective items

  • Return requests

  • Refund questions

  • Product inquiries

  • Website issues

  • General customer support

To help us assist you faster, please include:

  • Your full name

  • Order number (if applicable)

  • The email address used for your order

  • A detailed description of your request

  • Photos, if your inquiry relates to a damaged or incorrect item

Business Address

For privacy and security reasons, OUT OF CONTROL Apparel does not publicly list its business address.

If a mailing address is required for a return or other approved matter, our customer support team will provide the appropriate address after reviewing your request.

Please do not send returns or other packages without first contacting us for authorization and instructions.

Social Media

You can also stay connected with OUT OF CONTROL Apparel through our official social media channels for product announcements, new releases, promotions, and brand updates.

Policy Questions

If you have questions regarding any of our policies, including our:

  • Terms of Service

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Legal Notice

please contact us at:

support@ocapparel.store

Contact Summary

OUT OF CONTROL Apparel
Website: ocapparel.store
Customer Support Email: support@ocapparel.store
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)

Thank you for choosing OUT OF CONTROL Apparel. We appreciate your support and look forward to assisting you.